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Scottish businesses win big

Press Release   •   Apr 27, 2018 16:52 BST

Jacobite Cruise win Best Loch Cruise at CIE Tours Awards of Excellence

22 Scottish businesses have scooped a gong at a prestigious tourism ceremony in Glasgow.

VisitScotland has hailed the winners of the 2018 CIE Tours Awards of Excellence, which are based entirely on feedback from 15,000 customers who experienced 160 providers of accommodation, dining, tours and attractions throughout the UK. Awards were given to those providers achieving an average customer satisfaction rating of 90 per cent or more.

The Royal Edinburgh Military Tattoo was rated Best Special Event in the UK for the third consecutive year, while the MacDonald Holyrood Hotel in Edinburgh won Best Overall Hotel Accommodation in the UK and the Atholl Palace Hotel in Pitlochry, Perthshire was named Best Overall Hotel Service and Hospitality.

Jacobite Cruise at Loch Ness bagged Best Loch Cruise and businesses in the capital continued their winning streak with Norton House Hotel Spa and Dalmahoy Hotel and Country Club, both in Edinburgh, earning Hotels of Excellence Awards.

The ceremony was held at House for an Art Lover in Glasgow on the eve of VisitScotland Expo (insert date), the country’s flagship travel trade show.

The awards were given by Irish coach tour operator, CIE Tours International, to recognise the quality of the UK’s hotels and visitor attractions.

CIE launched its UK awards five years ago, replicating its long running awards in Ireland. Since then, the numbers of venues and attractions achieving a higher than 90% satisfaction rating in the UK has grown from 32 to 50.

In 2017, the company enjoyed a 10 per cent rise in visitors on its UK tours welcoming 15,000 visitors. During the year, its tours visited 100 visitor attractions and 60 hotels across the UK, paying a total of £11 million to its UK suppliers, including buying around 150,000 bed nights.

In recent years, CIE has expanded its offering to include Scotland and the rest of the UK as a highlighted destination. Several new tours are being introduced in 2018, including one featuring the Outer Hebrides and Gaelic West, a new UK family tour and a new luxury Scotland tour.

Malcolm Roughead,Chief Executive of VisitScotland, said: “I would like to congratulate all the hotels and attractions winning these prestigious awards. It is great to see the warm welcome and excellent service provided to our overseas guests being recognised by a company such as CIE Tours, which is making an important contribution to Scotland’s visitor economy.”

Elizabeth Crabill, Chief Executive, CIE Tours International, said: “The growth we are experiencing in the UK is fantastic and the level of customer satisfaction achieved by our suppliers plays a vital role in our success, which is why it is gratifying to recognise excellence in this, our fifth annual UK Awards. All of the recipients play a role in our growth by welcoming our visitors and ensuring that they have a memorable experience.

“We anticipate that demand for our UK tours will grow significantly in 2018, demonstrating the significance and growing appeal of Britain’s heritage and quality customer experience.”

Notes to Editors

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2018 Year of Young People

  • The Year of Young People 2018 will be the next of the Scottish Government’s series of themed years, following the Year of History, Heritage and Archaeology 2017.
  • The Year of Young People (YoYP 2018) will inspire Scotland through its young people aged 8 to 26, celebrating their achievements, valuing their contributions to communities and creating new opportunities for them to shine locally, nationally and globally
  • Central to YoYP 2018 will be a celebratory events programme that puts young people at the heart of its development and delivery, creating new and valuable experiences for young Scots and the wider public, with links to the inaugural 2018 European Championships.
  • Over 200 young people throughout Scotland are currently being recruited to become YoYP 2018 Ambassadors. Ambassadors will ensure that people and organisations in their communities know about what’s happening and will lead on projects and activities to create events and opportunities to celebrate young people.
  • The Year of Young People will have six themes which were developed in co-production with young people themselves:
  • oParticipation – looking at how young people can influence public services and decisions which affect their lives
  • oEducation – creating a stronger role for young people in shaping their learning
  • oHealth and Wellbeing – supporting young people to lead healthier, active lives and have opportunities to learn about and improve their mental health and resilience
  • oEquality and Discrimination – broadcasting the value of young Scots, challenging negative perceptions of young people, and supporting young people to take leading roles in challenging discrimination in all its forms.
  • oEnterprise and regeneration – celebrating young people’s role in innovation, entrepreneurship and the Scottish economy as well as making Scotland a greener and more pleasant place to live
  • oCulture – celebrating young people’s talent and contribution to Scottish culture and arts.
  • Further information on what’s happening and how people can get involved can be found on the new website or @YOYP2018 on Twitter.