A west Highland guest house with stunning views across Loch Linnhe to the Ardgour Hills has been awarded a Four Star Gold Quality Assurance (QA) award from the national tourism organisation.
Lochview House, which sits in an elevated position in the hillside above Fort William, has been run by Karen and Vince Dean since 2015. They bought the property in 2014 and have substantially invested in Lochview following advice and support from VisitScotland through its QA scheme. The ‘Gold’ part of the award represents the continuing attainment of outstanding customer service and hospitality.
The property, situated in the Outdoor Capital of the UK, has five ensuite guest bedrooms (a number of which have loch views), two suites, a self-catering apartment and a guest lounge with a range of games, books and information on what to see and do in the local area.
There is also a drying room, secure outdoor facilities for bikes or other equipment including skis, mature gardens with panoramic views and wildlife, free Wi-fi and private parking. Lochview is a 10-minute walk from the town or a 20-minute drive from Ben Nevis.
Karen and Vince bought Lochview after visiting Scotland for many years and deciding to move to Fort William as they loved the area so much.
Karen said: “We are extremely proud to receive our Four Star Gold award from VisitScotland this year. When we moved to Fort William in 2014 we knew we wanted to make Lochview a haven for guests to come and explore the Highlands.
“Our primary focus has always been offering excellent customer service as well as those lovely little extras like shortbread and tea on arrival and tartan teddies in our rooms. In addition, we also wanted to invest in making our guesthouse a homely atmosphere for guests to relax and enjoy their holiday.
“With advice from VisitScotland, we completely refurbished our home with new bathrooms, the creation of two new suites and new furniture throughout the house. We are so happy our guests like what we offer and it's lovely to see many of them coming back to stay again and again in this beautiful part of Scotland.
“We would like to thank VisitScotland for recognising our achievement and being there to support us.”
Developed over the last four decades in partnership with the tourism industry and informed by visitor research, VisitScotland’s Quality Assurance (QA) schemes are world-leading.
Delivering a quality experience that meets and exceeds visitor expectations is crucial in making Scotland a must-visit, must-return destination. QA stars shown alongside online reviews give visitors a balance of objective and subjective views to assist in their decision making and expectations.
Ken Massie, VisitScotland’s Head of Strategic Partnerships, said: “Karen and Vince should be congratulated on their attainment of this Four Star Gold award, which not only demonstrates a high level of quality but also the continuing attainment of outstanding customer service and hospitality.
“VisitScotland staff were able to inform Karen and Vince about the most effective investments to make in their business based on experience, knowledge of visitor expectations and trends and understanding of best practice.
“The benefits of Quality Assurance aren’t just for visitors – the confidence that comes from QA keeps businesses on top of their game and ultimately the increased opportunities it creates puts cash in the till.”
For more information, visit www.lochview.co.uk
Notes to Editors
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- This will be supported by seven overarching strategies:
- Marketing: we will market Scotland and its outstanding assets to visitors from all parts of the world, including the promotion of Scotland to people living in Scotland to visit different parts of the country
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- The organisation employs 700 people and has offices and VisitScotland Information Centres across Scotland.
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- Where possible, a Gaelic speaker will be made available for broadcast interviews on request (Far an tèid iarraidh, agus far am bheil sin nar comas, bruidhinnidh neach le Gàidhlig aig agallamh) 2017 Year of History, Heritage and Archaeology
- 2017 is the year to delve into the past and discover Scotland’s fascinating stories through a wide-ranging variety of new and existing activity to drive the nation’s tourism and events sector, boosting tourism across Scotland.
- The Year of History, Heritage and Archaeology begins on 1 January 2017 and will end on 31 December 2017. It will build on the momentum generated by previous themed years in Scotland including the 2015 Year of Food and Drink, Homecoming Scotland 2014, the Year of Creative and the Year of Natural.
- The Year of History, Heritage and Archaeology is a Scottish Government initiative being led by VisitScotland, and supported by a variety of partners including Creative Scotland, Scottish Tourism Alliance, Scottish Enterprise, The National Trust for Scotland, Historic Environment Scotland, Highlands and Islands Enterprise, Built Environment Forum Scotland, Heritage Lottery Fund, Museums Galleries Scotland and Traditional Arts and Culture Scotland.
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