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History in the making

Press Release   •   Apr 30, 2018 07:45 BST

‘Mary Queen of Scots’ returns to Craigmillar Castle to learn about things to see and do in Scotland from site manager Alastair

Visitors to some of the country’s most popular historic attractions can now learn more about the local area while delving into Scotland’s past.

As part of a new approach to visitor information, 66 Historic Scotland properties – managed by Historic Environment Scotland (HES) - which welcomed a total of almost 2,220,000 visitors last year, have become the latest members of the VisitScotland Information Partner (VIP) programme.

It means staff at sites such as Skara Brae, Dunfermline Abbey, Linlithgow Palace, St Andrews Cathedral and Craigmillar Castle will provide face-to-face visitor information on things to see and do in the area.

Launched in 2016, the innovative VIP programme, which boasts almost 1900 ambassadors, harnesses the local knowledge, warmth and enthusiasm of partners across the country to help visitors receive the warmest of welcomes and make the most of their trip to Scotland.

The initiative comes as a direct response to significant changes in visitor behaviour in the last five years, with people now using a variety of channels to access the information they need where they need it, whether it be online, on their phone or in person.

Research shows that the way visitors’ access information has changed significantly. VisitScotland has responded to this information revolution by switching investment to new initiatives in order to reach more people with personalised information so they stay longer, spend more and grow the visitor economy.

These 66 Historic Scotland staffed sites will be delivering information alongside car hire companies, visitor attractions and industry groups like VisitKelso and NC500.

It forms part of VisitScotland’s focus on information which also includes a global online community to allow Scots and those who love Scotland to bring alive the streets, characters and landscapes of our country.

The scheme is open to a wide variety of businesses, as well as community groups, local authority-operated library services and social enterprises. VisitScotland provides the partner sites with official signage and collateral, promotional material and information resources to make sure visitors receive an excellent standard of information about the area and the rest of Scotland.

As well as a network of VIPs, VisitScotland has also created 26 key VisitScotland iCentres in high impact locations, increased its digital content and deployed a fleet of Coo Vans and Coo Visitors traveling around the country, attending events and visiting attractions to provide information.

Tourism Secretary Fiona Hyslop said: “While technology has changed the way that visitors access information about the destinations they intend to visit, face-to-face contact will always be an important way for tourists to engage with local people and make the most of their time in Scotland.

“Therefore I am pleased that VisitScotland’s VIP programme is expanding, with even more Historic Environment Scotland sites around the country taking steps to ensure visitors are warmly welcomed by well-informed staff, who can share local knowledge and offer advice.”

Riddell Graham, VisitScotland Director of Partnerships, said:“Historic Environment Scotland look after some of the most popular attractions in the country so we are delighted to officially welcome 66 of these properties to our growing VIP programme. Their enthusiastic and friendly staff already play an important part in promoting their local area and we look forward to them continuing this as part of the iKnow community.

“There’s no doubt that the way in which visitors access information has changed dramatically over recent years. This new approach enhances and complements the many ways in which we provide information and ensures we are meeting the needs of our visitors.

“VisitScotland is working closely with communities, businesses and organisations, like HES, to build a network of ambassadors to ensure there is an information touchpoint in every single corner of the country, showcasing the rich assets, hidden gems and local stories of every region in Scotland.

Stephen Duncan, Director of Commercial and Tourism at HES, said: “We’re very pleased to announce that our sites across the country, from Melrose Abbey in the Borders to Skara Brae in Orkney, will be joining the VisitScotland Information Partner Programme.

“This partnership will help boost visitor information provision and support our tourism partners in regions throughout Scotland.

“We look forward to working closely with VisitScotland and other partners to deliver inspiration and information to the many visitors we welcome every single year.”

For more information on the VisitScotland Information Partner (VIP) Programme:

Notes to Editors

  • Follow us on twitter: @visitscotnews
  • VisitScotland is Scotland’s national tourism organisation. Its core purpose is to maximise the economic benefit of tourism to Scotland.
  • The organisation’s core objective is to contribute to the Tourism 2020 Strategy ambition of growing tourism revenues by £1 billion by 2020.
  • This will be supported by five overarching strategies: Marketing, Events, Quality and Sustainability, Inclusive Tourism, International Engagement.
  • The organisation employs 700 people and has offices and VisitScotland Information Centres across Scotland.
  • Spending by tourists in Scotland generates around £12 billion of economic activity in the wider Scottish supply chain and contributes around £6 billion to Scottish GDP (in basic prices). This represents about 5% of total Scottish GDP
  • For VisitScotland’s press releases go to, tourism statistics and frequently asked questions go to
  • Where possible, a Gaelic speaker will be made available for broadcast interviews on request (Far an tèid iarraidh, agus far am bheil sin nar comas, bruidhinnidh neach le Gàidhlig aig agallamh)
  • For holiday information on Scotland go to
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2018 Year of Young People

  • The Year of Young People 2018 will be the next of the Scottish Government’s series of themed years, following the Year of History, Heritage and Archaeology 2017.
  • The Year of Young People (YoYP 2018) will inspire Scotland through its young people aged 8 to 26, celebrating their achievements, valuing their contributions to communities and creating new opportunities for them to shine locally, nationally and globally
  • Central to YoYP 2018 will be a celebratory events programme that puts young people at the heart of its development and delivery, creating new and valuable experiences for young Scots and the wider public, with links to the inaugural 2018 European Championships.
  • Over 200 young people throughout Scotland are currently being recruited to become YoYP 2018 Ambassadors. Ambassadors will ensure that people and organisations in their communities know about what’s happening and will lead on projects and activities to create events and opportunities to celebrate young people.
  • The Year of Young People will have six themes which were developed in co-production with young people themselves:
  • oParticipation – looking at how young people can influence public services and decisions which affect their lives
  • oEducation – creating a stronger role for young people in shaping their learning
  • oHealth and Wellbeing – supporting young people to lead healthier, active lives and have opportunities to learn about and improve their mental health and resilience
  • oEquality and Discrimination – broadcasting the value of young Scots, challenging negative perceptions of young people, and supporting young people to take leading roles in challenging discrimination in all its forms.
  • oEnterprise and regeneration – celebrating young people’s role in innovation, entrepreneurship and the Scottish economy as well as making Scotland a greener and more pleasant place to live
  • oCulture – celebrating young people’s talent and contribution to Scottish culture and arts.
  • Further information on what’s happening and how people can get involved can be found on the new website or @YOYP2018 on Twitter.