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Glen Clova's star potential

Press Release   •   Apr 24, 2017 10:21 BST

VisitScotland Regional Director Jim Clarkson (centre) presents Lesley McArthur (right), who is a partner at Glen Clova Hotel and Glen Clova Duty Manager Szabina Saunyogh (left) with their 5-star quality assurance award.

A unique lodge in Angus is seeing stars after receiving VisitScotland’s highest quality assurance award

The Old Mill, which is part of Glen Clova Hotel & Lodges, has been listed as a five-star self-catering property for its exceptional level of quality.

Situated at the foot of the stunning Glen Doll in the Cairngorm National Park, the Old Mill was previously an unused bothy attached to the side of the hotel.

It has now been transformed into the perfect luxury hideaway, finished to a high standard both externally and internally.

The Old Mill has everything needed for a self-catering holiday, a spacious bedroom, en-suite bathroom, a walk in shower and a spectacular open plan fully-equipped kitchen, lounge/dining room. Guests can even enjoy a dip in the outdoor hot tub.

VisitScotland’s Five Star Quality Assurance award recognises serviced accommodation businesses which achieve exceptional levels of excellence. Businesses that achieve the award excel in areas of hospitality and friendliness, service and efficiency.

During each visit, a number of criteria is graded by a VisitScotland Quality & Tourism Advisor, of which the Old Mill Lodge scored as exceptional.

Lesley McArthur of Glen Clova Hotel said: “We are absolutely delighted to receive 5 stars for the Old Mill Lodge. To score an exceptional rating is a huge achievement. We have a fantastic team here at Glen Clova who are always striving to exceed customers’ expectations and give them a true taste of luxury when they stay with us. We are thrilled our efforts have been recognised with this 5-star award. “

Jim Clarkson, VisitScotland’s Regional Director, said: “It was a pleasure to present the team at Glen Clova with their well-deserved 5 star plaque for the Old Mill. This is a real badge of honour and shows visitors that when they stay at the Old Mill they can expect a top quality experience. The lodge is a fantastic addition to the tourism offering in Angus.

“Quality Assurance is about much more than just the ‘stars’ on the door – it’s about the entire visitor experience.”

Developed and improved over the past 30 years, VisitScotland’s Quality Assurance (QA) schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow businesses not just to meet visitor expectations, but to exceed them.

QA can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.

For more information, visit: www.clova.com

For more information on VisitScotland’s Quality Assurance scheme, please visit www.visitscotland.org/quality_assurance.aspx

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