AN Edinburgh-based tour operator which was the first to provide guided Spanish tours around Scotland is celebrating after achieving a prestigious Quality Assurance award from VisitScotland.
Viajar por Escocia which operates scheduled tours across the country from its base near to the Royal Mile has secured a five-star rating from the national tourism organisation. The grading highlights businesses within the VisitScotland Quality Assurance Scheme who provide exceptional customer service, providing the best possible visitor experience.
The company was established in 2010 by Vicente Figueroa and Jaime Imbernon and started to offer Italian tours the following year. Having started offering tours around Scotland from two vans, the company has grown to operate 20 vehicles and employ around 80 staff.
The company prides itself on staff training and offers a unique four-level training programme to ensure their staff offer a premium service to customers.
Vicente Figueroa from Viajar por Escocia said: “Receiving the 5-Star QA award from VisitScotland has supported our quality. We consider that the high level content of our tours, the professionalism of our guides and our friendly treatment with travellers have allowed us to achieve this high quality level in the service.”
VisitScotland Industry Relationship Manager, Alasdair Maclauchlan said: “Viajar por Escocia is a fantastic example of the quality experience on offer to Spanish-speaking visitors to Edinburgh and the surrounding area. I would like to extend my congratulations to the team on this achievement.
“Our Quality Assurance scheme helps businesses to reach their full potential and truly shine. The scheme is about more than just the ‘stars’ on the door - it’s about the entire visitor experience, and Vicente and Jaime have shown that they go the extra mile to ensure their visitors enjoy a truly memorable experience.”
The VisitScotland Quality Assurance scheme, which has been developed and improved over 30 years, provides visitors with an independent, impartial and trusted guide to standards.
Delivered by a dedicated team of experts who offer scheme members advice and support on how not to only meet visitor expectations but exceed them, the scheme aims to drive standards and encourage excellence whilst helping businesses reach their full potential and secure their success. That in turn delivers great results for Scotland’s tourism industry and economy.
For more information on Viajar por Escocia visit: https://viajarporescocia.com/
For more information on the VisitScotland QA Scheme, visit:
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2018 Year of Young People
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